At Guru IPTV, we value your trust and are dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, protect, and manage your information when you visit our website, use our IPTV services, or interact with our support channels.
By accessing our website or using our services, you agree to the terms set out in this Privacy Policy. If you do not agree, we recommend discontinuing the use of our services.
1. Information We Collect
To provide you with reliable IPTV services, Guru IPTV may collect the following categories of information:
a. Personal Information
Name, email address, phone number, and billing details provided during sign-up or checkout.
Payment-related data such as transaction IDs (note: we do not store full credit card details; payments are processed securely through third-party gateways).
b. Account Information
Login details such as usernames, device identifiers, and subscription details.
Information about your chosen IPTV package and renewal preferences.
c. Technical Information
Device type (Smart TV, Firestick, Android, iOS, MAG, etc.), operating system, and browser type.
IP address, geolocation (approximate), and connection logs to help maintain service quality.
d. Communication Information
Any messages, requests, or support queries submitted via live chat, WhatsApp, or email.
Records of communications to ensure faster issue resolution.
2. How We Use Your Information
We use your information strictly to deliver, improve, and secure our IPTV services. Key uses include:
Service Delivery – To create and manage your IPTV account, process payments, and activate subscriptions.
Customer Support – To respond to your inquiries, provide troubleshooting assistance, and deliver technical support.
Service Optimization – To enhance performance, fix bugs, and improve compatibility with different devices.
Security & Fraud Prevention – To monitor unusual activities, detect fraudulent use, and protect our infrastructure.
Marketing & Communication – To send updates about new features, offers, or policy changes (you may opt out at any time).
Legal Compliance – To comply with applicable laws, tax requirements, or law enforcement requests.
3. Legal Basis for Processing
We process your personal data based on the following grounds:
Contractual Necessity – To provide the IPTV service you purchased.
Legitimate Interest – To improve our services, secure our systems, and prevent abuse.
Consent – For marketing emails or optional communication where explicit permission is required.
Legal Obligation – To meet financial, regulatory, or legal requirements.
4. Sharing of Information
Guru IPTV respects your privacy and does not sell or rent your information. However, your data may be shared under limited circumstances:
Payment Providers – With trusted third-party payment processors to complete secure transactions.
Technical Partners – To ensure stable IPTV delivery through server hosting, CDN, or security services.
Legal Authorities – If required by applicable laws, regulations, or court orders.
Business Transfers – In case of a merger, acquisition, or restructuring, your information may be transferred with business assets.
5. Data Retention
We retain your personal information only as long as necessary:
Account information is stored for the duration of your subscription and a limited period afterward for support and legal compliance.
Transaction records are maintained as required by tax and accounting regulations.
Technical logs are stored temporarily for service optimization and security purposes.
When data is no longer required, we securely delete or anonymize it.
Guru IPTV uses cookies and similar technologies to:
Remember your preferences and login sessions.
Analyze traffic and usage patterns for service improvement.
Enhance security by monitoring suspicious activity.
You can manage or disable cookies through your browser settings, but please note that some features may not function correctly without them.
7. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
Encrypted payment processing via secure third-party gateways.
Firewalls and intrusion detection systems on our servers.
Limited access to personal information, restricted to authorized staff.
While we take every precaution, no online system is entirely risk-free. You acknowledge that transmitting data online carries inherent risks beyond our control.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access – Request a copy of the data we hold about you.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure – Request deletion of your data where legally applicable.
Right to Restrict Processing – Limit how we use your personal data.
Right to Data Portability – Receive your information in a structured, machine-readable format.
Right to Object – Opt out of marketing or object to data processing based on legitimate interests.
Since Guru IPTV serves users worldwide, your data may be processed on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers, in line with applicable data protection laws.
10. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of those websites before providing any personal information.
11. Children’s Privacy
Guru IPTV services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that information from a child has been collected, we will promptly delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised Effective Date. We encourage you to review this policy periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you can contact us:
By using Guru IPTV, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
